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F.A.Q.


Why Buy from F.A.S.T.?

  • We are Canadian!  All F.A.S.T. products are manufactured in Delta, BC.
  • 30 years of industry experience.
  • We have a dedicated team of experienced, innovative, and trustworthy employees. Some of our employees have been working with the company since its inception!
  • Proven financial depth and stability, technical resources and experienced management support to ensure continuity for the future.  Since 1988, over 25 competitive companies in the British Columbia safety industry have come and gone.
  • We meet and/or exceed industry safety standards to ensure compliance.  Standards include: CSA and SOLAS (Survival of Life at Sea).
  • We ensure the highest of quality and consistency in delivery by strictly adhering to a Quality Management System (QMS).
  • We are an independent, family-owned Canadian company, dedicated to providing its customers with the finest possible products and services at the best possible value.

Order Processing & Shipping

When will my order be shipped?
Orders shipment times vary based on the complexity and quantity ordered.  You will receive an email notification upon shipment. For questions on the status of your order, please call or email us.

Can I pick up my order and save shipping charges?
Yes, simply select the "Pick Up (8850 River Road, Delta BC)" option when placing your order. You will receive an email letting you know when the order will be ready for pick up, as well as our address and pick up hours. 

How do I use my discount coupon?
There are two general steps upon checkout.  You can enter your coupon code on the second step (Note: Coupon code is NOT case sensitive). Enter the coupon code in the space provided, then hit "Apply". If successful, you should instantly see your savings. 

Emergency Preparedness

Why do I need supplies for 72 hours?

It could take up to three days for assistance to come.  Both the federal and provincial governments strongly encourage you to be prepared to be on your own with no outside assistance for a minimum of 72 hours.

What are the ingredients in the F.A.S.T. emergency food rations?

The F.A.S.T. emergency food rations are made at our plant in Delta, BC using a combination of wheat flour, sugar, canola shortening, coconut and flavouring. There are no preservatives added.  The food rations are 100% vegan and trans-fat free.  The food rations are not a power bar but have the exact percentages of fat, carbohydrate and fat for survival for 72 hours.  If you have any questions about food allergies/sensitivities, please call or email us.

What do I do about my pets?
Pack your pet's favourite food in your emergency kit along with extra packets of water.

What else do I need in my emergency kit?
You need to pack extra prescription glasses and whatever medication you require.  Bank machines might be unavailable, so some extra cash in small denominations is advisable.

What else do I need to do to get prepared?
Comfort kits are available from F.A.S.T. to provide your children with 72 hours of supplies.  Have an "out of area" contact - this would be someone your family members can call to find out if you are safe.  Communicate this contact person to all your family and friends. Determine where your family is going to meet after a disaster.  Take into consideration day-time/night-time and weekdays/weekends. Keep emergency supplies in your vehicle as well as your home; you may not be at home when disaster strikes.

What do I need in my emergency kit?
Rescue items, first aid and emergency survival supplies for 72 hours.  Check out our content lists for emergency kits to ensure you have everything you need.  The most important item is a safe source of drinking water!  Heat and light is also vital.

What else can I do to be prepared?
Every municipality has an emergency plan - find it on your city's website.  Volunteer your time and join the neighbourhood emergency preparedness group.  Make sure your neighbours are prepared too.

Where should I store my emergency kit?
The best place to keep your emergency kit is near your main emergency exit.  If you need to evacuate immediately, you will need to have quick access to your emergency supplies. 


Links & Resources
 

Where Do I Learn About Emergency Preparedness?

For BC Hazard Information, F.A.S.T. Limited recommends the government of British Columbia’s Provincial Emergency Program website produced by the Ministry of Public Safety and Solicitor General. Click on the following topics for up-to-date information on:

  • Avalanches
  • Backcountry Accidents
  • Disease Outbreaks
  • Drought
  • Earthquakes
  • Flooding
  • HAZMAT and Spills
  • Landslides
  • Tsunamis
  • Volcanoes
  • Wildland Fires
  • Wildlife Interface